咨询信（Inquiry letters）

  1. Opening

    1.1 Greeting

    1.2 Self-introduction

  2. Body

    2.1 Provide context（提供背景，怎么了解到相关信息的）

    2.2 State your interest

    2.3 Request information

  3. Closing

    3.1 Express appreciation and anticipation

    3.2 Provide contact information

Sample letter

Dear Ms. Johnson**,** 注意逗号

I hope this message finds you well. My name is Sarah Lee, and I am the Training Coordinator at Greenfield Solutions. I came across your organization, Creative Skills Academy, while researching professional development workshops for our team.

We are particularly interested in your “Effective Communication in the Workplace” workshop and would like to know if it is available for booking in the first quarter of 2025. Could you please provide the following details:

  1. The duration and format of the workshop (in-person or virtual).
  2. The cost per participant for a group of 15 employees.
  3. Any customization options to align the content with our company’s specific needs.

Additionally, if you have any testimonials or case studies from previous clients, I would appreciate it if you could share them. Please also let me know if there are any early-bird discounts or group rates available.

Thank you for your time and assistance. I look forward to your response and hope we can schedule a session for our team soon.

Best regards,

Sarah Lee

sarah.lee@greenfieldsolutions.com

(555) 987-6543

邀请函（Invitation letters）

  1. Opening

    1.1 Greeting

    1.2 Invitation

  2. Body

    2.1 Event details

    2.2 Reason for invitation（夸对方重要或夸活动好）

    2.3 Call to action（让对方回复你）

  3. Closing

    3.1 Anticipation（表达期待）

    3.2 Contact information

Sample letter

Dear Mr. Smith**,** 注意逗号

I hope this message finds you well. We would like to extend a personal invitation to you to join us for a Corporate Networking Dinner hosted by Tech Innovators Ltd. on March 15, 2025, at The Grand Hotel, New York City. This exclusive event will bring together senior executives from across the industry to discuss future business trends and foster professional connections.

We believe that your experience and leadership in Information Technology would add tremendous value to the conversations, and we would be honored to have you attend.

Please RSVP by March 10, 2025, and do not hesitate to contact us if you have any questions or special requests. We look forward to your presence at what promises to be a memorable evening.

RSVP 源于法语，是法语短语 “Répondez s’il vous plaît” 的首字母缩写，常用于信件中，表示“敬请回复”或“请回复”

Kind regards,

Zhao Lei

Tech Innovators Ltd.

投诉信（Complaint letters）

  1. Opening

    1.1 Purpose

    如果有购买记录等证明信息需要在前文提及，而不是附在最后

  2. Body

    2.1 Explanation of the issue

    2.2 Request for solution（自己提出解决办法，或者说明让对方给出解决办法）

  3. Closing

    3.1 Appreciation and anticipation

    3.2 Contact information

Sample letter

Dear Customer Service Team**,** 注意逗号

I am writing to express my dissatisfaction with a recent purchase from your online store.

On October 10th, I ordered a blue sweater (Order #12345), but upon receiving the package, I found a red sweater instead. Additionally, the fabric quality was not as described on your website.

I would appreciate it if you could either send me the correct item or issue a full refund. Please let me know how you plan to resolve this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Wang Ming

wangming@sohu.com

13851872629

Note

“That said” 在信函写作中常用，表转折